Return & Exchange Policy

Thank you for shopping with us! We hope you love your purchase. However, if you are not entirely satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by a receipt or proof of purchase

Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

If your return is accepted, we will send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer, and we do not accept cash-on-delivery (COD) return shipments. Items sent back to us without first requesting a return will not be accepted.

To initiate a return, please contact us at info@rustiquestore.com with your order number and reason for return. 

Exchanges

We accept exchanges for size, color, or style differences within 14 days of delivery. The product must be unused, in original condition and packaging.

• If the item you want is out of stock, we’ll issue a store credit or refund.

• Customers are responsible for the return shipping costs and the cost of re-shipping the exchanged item.

Non-Returnable items

The following items cannot be returned or exchanged:

• Customized or personalized products

• Items on final sale

• Items showing signs of use

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original method of payment.